There could be a few reasons why the withdrawal that you have set up is still pending.
Your bank account might not have been verified yet.
You can check if your bank account is verified, by doing the following:
From the website, go to the Dashboard page and click Withdraw/Transfer. Your bank account will show at the top of the screen, check the status. If it says pending it means that your bank account couldn't be automatically verified and we need you to upload a copy of a recent bank statement for this bank account. Recent means within the last 3 months.
You should have received an email and a text message (if you have a mobile number attached to your account) from us, asking you to upload a copy to Onfido. If you haven't received a request from us, please reach out to our Client Services team.
Your easyMoney account might have been locked as the withdrawal has been flagged as a potential fraud risk
We take the security of your account very seriously. If there have been multiple recent changes to your easyMoney account, including, but not limited to, new bank accounts being added, a change of address, email or phone number and then a new withdrawal is set up, we lock your account and check that everything is okay before processing the withdrawal. This is a manual check, which may include a phone call from us to confirm the withdrawal with you.
Banking issues
There could be a problem with our Banking provider National Westminster's banking platform, which has prevented us from processing the withdrawal.
The payment requiring extra authorisation
Payments over £50,000 will need a 2nd authorisation.
Good to know
Payments are always processed to be received the next working day, so if you need funds before the weekend, you need to create the withdrawal with plenty of time for it to be processed.